International travellers voted South Korea’s Incheon the world’s best airport for customer service, global airports body ACI said on Monday. Three other Asian hubs — Hong Kong, Kuala Lumpur and Singapore — came second, third and fourth, according to ACI, the Geneva-based Airports Council International. In Europe, Switzerland’s Zurich came top, and the North American regional table was topped by Dallas-Fort Worth. Customers valued the cleanliness of terminal buildings, a sense of security and comfortable waiting areas. The survey showed frequent flyers put high value on fast, hassle-free passage through the terminal and minimum contact with staff.
Leisure travellers placed more emphasis on friendly and courteous staff, ACI said.