South Korea’s Incheon voted world’s best airport


GENEVA, Reuters

International travellers voted South Korea’s Incheon the world’s best airport for customer service, global airports body ACI said on Monday. Three other Asian hubs — Hong Kong, Kuala Lumpur and Singapore — came second, third and fourth, according to ACI, the Geneva-based Airports Council International. In Europe, Switzerland’s Zurich came top, and the North American regional table was topped by Dallas-Fort Worth. Customers valued the cleanliness of terminal buildings, a sense of security and comfortable waiting areas. The survey showed frequent flyers put high value on fast, hassle-free passage through the terminal and minimum contact with staff.

Leisure travellers placed more emphasis on friendly and courteous staff, ACI said.