The China Post news staff
The Tourism Bureau has decided to cite a local tour guide who had not only made extra efforts to serve his customers but also helped a tourist from mainland China fulfill a dream of reconnecting with his father who passed away decades ago. Jiang Jao-wu, 78, and his wife from Beijing joined a tour to Taiwan in late December. He expressed his wish to tour guide Chang Da-chuan to find any past traces of his father with whom he had lost contact since he was a 7-year-old boy. Jiang told Chang that his father used to be a major general in the Republic of China’s Army after the war against invading Japanese troops broke out on the mainland seven decades ago. He said that his father could have moved to Taiwan along with former President Chiang Kai-shek after World War II. Chang went online and found that the name of Jiang’s father appears among those of national heroes at the Taipei Martyrs’ Shrine.
He modified the schedule for the itinerary of the following day and took the group of tourists to visit the shrine on Bei’an Road where Jiang found his father’s name plaque. Staffers at the shrine told Jiang that his father was a hero and his name was placed in the shrine to be commemorated by the people because he had sacrificed his life for the nation. Jiang was deeply moved by the reconnection with his father and the enthusiastic assistance from Chang. After returning home in Beijing on Jan. 4, Jiang wrote a letter to Janice Seh-jen Lai, director-general of the Tourism Bureau, to tell her about his good impressions about Taiwan. He especially thanked Chang for his assistance as well as his warm services to his fellow tourists.
The bureau has decided to give a commendation to Chang and his travel agency.
Chang said that all tour guides in Taiwan have the same warm attitude and desire to serve tourists. He acknowledged that travel agencies and tour guides are generally unable to make lucrative profits from tour groups from the mainland.
But all in the travel industry should do their best to keep their customers happy so that they can help bring more travelers to Taiwan, he added.