CAL gets CAA award for aviation excellence

By Amy Chyan, The China Post

TAIPEI, Taiwan — The Ministry of Transportation and Communications’ Civil Aeronautics Administration (CAA, ���ί��ŧ�) yesterday presented China Airlines (���د���) and Mandarin Airlines (�ثH����) with awards for aviation distinction in 2014.

China Airlines’ Chairman Sun Hung-hsiang (�]�x��) and Mandarin Airlines’ Samuel Lin (�L�P�}) accepted the awards on behalf of their respective companies.

The CAA started to strictly implement a management system in 1998 by evaluating the quality of service provided by each carrier in order to stimulate continuous improvement in the aviation industry.

In the 2014 International and Cross-Strait Flight category, the CAA assessed airlines for their flight safety, customer service quality, rate of flight delays, airport activity, the quality of cabin crew service and more.

China Airlines has consistently been recognized internationally as a premium airline and has consistently passed the International Air Transport Association’s operational safety check since 2005. The Australian airline safety and product rating website Airline Ratings has also given China Airlines 7 stars, the highest achievement, for safety ranking.

In addition, starting in 2009 China Airlines has implemented the Safety Management System (SMS) on all its flights. SMS is a logical, structured and systematic approach to managing safety risk.