DBS Bank announces plans aiming to improve online financial services


The China Post news staff

TAIPEI, Taiwan — Singapore-based DBS Bank (星展銀行) on Monday announced plans to improve its online offerings, including updates to the company’s mobile banking app and promoting a series of digital customer services.

DBS Bank Taiwan General Manager Jerry Chen (陳亮丞) remarked on how DBS’s improvements in online finance services and providing assistance to clients to help them quickly obtain investing news are part of the bank’s attempts to meet growing demands in providing digital financial management tools. Along with its newest DBS Live Chat service, assisting clients online daily from 9 a.m. to 11 p.m., DBS Bank said it is also delivering “personalized services,” ranging from investment reports, which aggregate insights from Asia’s top analysts, asset allocation investment suggestions and retirement planning.

Users of the DBS mBanking app will also be able to enjoy an upgraded user-interface that includes interacting with the bank via its official LINE account and Facebook fan page, the banks said.

The DBS Group said it has actively promoted its digital finance innovations in the past years, including investing SG$1.2 billion in technology programs. It also said it will team up with IBM to create the world’s first bank based upon artificial intelligence technology.