Mandarin Oriental, Taipei

Both Mandarin Oriental, Taipei and the Spa at Mandarin Oriental, Taipei attained the highest rating in the 59th annual ‘Oscar’ of the hotel industry: the Forbes Travel Guide Star Ratings and were awarded the Five Star category. Mandarin Oriental, Taipei is the first and only hotel in Taiwan to be honoured with two Five-Star accolades for its hotel and spa.

Forbes Travel Guide’s (formerly Mobil Travel Guide) Star Awards ratings process is based on more than 500 quality criterias for hotels, restaurants and spas worldwide, making it the most rigorous and comprehensive in the industry. To achieve Forbes Travel Guide Four and Five Star status, properties must meet or exceed the bar-setting service standards, which are determined through an unannounced, undercover service evaluation conducted by Forbes Travel Guide’s expert inspectors.

Furthermore, aside from service and facilities, the Star Rating system emphasises quality of service because a guest’s experience at a hotel goes beyond appearances; how a guest feels is what will be remembered the most. According to Forbes, standards for Forbes Five-Star Award certifications are exacting, and few properties meet them. Within the industry, these awards are highly coveted and highly respected. In 2017, 176 hotels achieved Forbes Five-Star status, 62 restaurants and 56 spas earned a Forbes Five-Star Award.

In addition, there are fifteen Mandarin Oriental Hotels also awarded Forbes Five Star. The list includes Mandarin Oriental New York, Las Vegas, Boston and Miami together with Paris, Milan, Barcelona, Bangkok, both hotels in Hong Kong, Macau, Shanghai, Guangzhou, Singapore and Tokyo.

“We feel truly honoured to receive these top ratings, which testify to our commitment to excellence. On behalf of the entire team at Mandarin Oriental, Taipei, I would like to express my sincere appreciation for this monumental award. To be recognised by Forbes Travel Guide further affirms the hotel’s position as the iconic landmark in Taiwan and sets a benchmark in the industry of luxury hospitality. This would not have been possible without the tremendous hard work and absolute passion of the entire hotel team. We shall remain dedicated to delivering Mandarin Oriental’s legendary quality of service and heartfelt Taiwanese hospitality to ensure we continue to be a home away from home for our guests from around the world”, says Mr. Michael Ziemer, General Manager of Mandarin Oriental, Taipei.