Uber promises to change direction, become a ‘more humane’ company


AP

SAN FRANCISCO — Uber is vowing to head down a new road and become a more humane company following a wave of ugly developments, including allegations of rampant sexual harassment and a video of a profanity-laced confrontation between the ride-hailing company’s CEO and a disgruntled driver.

The pledge came in a contrite conference call held Tuesday with some of the reporters who have been covering the incidents that have painted an unflattering portrait of the company, threatening to trigger a backlash among the riders and drivers who have propelled its rapid rise.