The China Post
By Kuan-lin Liu — E.Sun Bank’s (玉山銀行) AI Chatbot (玉山小i) is the latest artificial intelligence financial advisor that Taiwan-based banks have launched to assist locals with any finance-related issues.
IBM launched the resulting personal financial e-advisor from its partnership with E.Sun Bank and instant messaging app LINE on Tuesday.
The AI Chatbot utilizes the IBM Watson Conversation Service to interpret commands and generate responses, local media reported. The bot can be trained to tune its responses. For example, it could learn professionalism and relevant knowledge for dealing with customer calls from E.Sun’s clerks.
At this stage, the AI Chatbot’s responses are limited to inquiries regarding exchange rates, mortgage assessments, and credit card recommendations. It has yet to acquire the knowledge to answer questions regarding personal financing.
E. Sun Bank, however, is not the only bank to have launched its own e-based AI customer service helper.
Cathay United Bank （國泰世界銀行）has Q (小Q), Fubon Taipei （台北富邦銀行） has Webchat (邦妮), and Taishin Bank (臺新銀行) has Richart and Rose.
Taishin Bank’s bots even have assigned genders, horoscope signs, and blood types to give them an extra touch of personality.
Nonetheless, AI Chatbot, with its IBM technology, is a milestone for the Taiwanese fintech and AI industries.
According to a report by Gartner, AI-related technology will reach a value of US$300 billion by 2020.