No foreigners in Shanghai or residents from Hong Kong, Macau and Taiwan have been infected with coronavirus, Zhang Xiaosong, director of the Shanghai Foreign Affairs Office, told a press conference on Saturday afternoon.
Furthermore, no infections have been reported from Shanghai residents overseas.
Zhang said there are about 200,000 foreigners living in Shanghai and the office has been updating information in Chinese, English, French, Japanese and Korean on its website since February 1.
The 12345 hotline offers 24-hour advice for foreigners and a team of volunteers assist hotline staff in answering questions in seven languages — English, Japanese, Korean, French, German, Spanish and Russian, said Zhang.
He said the city had organized meetings with consulates to help expats understand the situation and live with confidence in the city.
Shanghai’s sister cities and friendship associations have called or sent letters or videos expressing their good wishes to Shanghai. Many international organizations and individuals have offered funds and supplies, according to Zhang.
As of Friday, nearly 100 million yuan (US4.2 million) had been donated via a government platform.
There are altogether 78 consulates in Shanghai and six have suspended visa services. Some have made adjustments to their services. Zhang said the city will help them resume normal operations as soon as possible.