Family Mart to launch delivery service with Foodpanda

Photo courtesy of Family Mart.

TAIPEI (CNA) — Family Mart, one of Taiwan’s major convenience store chains, is set to launch a delivery service with foodpanda, the country’s largest food delivery platform April 22, with the aim of providing deliveries from its 1,000 outlets by June, the company said Tuesday in a statement.

The two companies will roll out the delivery service in three phases, starting at 146 Family Mart stores in Taipei and New Taipei. The number of stores offering the service will be increased to 500 in 19 cities and counties by early May and then expanded to 1,000 stores in 90 percent of Taiwan’s 22 cities and counties by June, according to Family Mart.

Food ordering and delivery services have become increasingly popular with consumers as fewer go out shopping. The Family Mart delivery service will be available from 5:30 a.m. to 2:00 a.m. the following day, with evening sales expected to receive a particular boost, according to the convenience store chain.

Family Mart in partnership with Uber Eats launched a food delivery service in September 2019 and the COVID-19 pandemic boosted demand for the delivery of products from its stores by 15 percent in February, according to Family Mart senior executive Lee Ching-hsien (李慶賢).

However, Family Mart’s partnership with Uber Eats ended in March and it is now set to collaborate with foodpanda.

Family Mart said that nearly 200 of its food items are covered by foodpanda’s delivery service, including snacks, beverage and groceries as well as microwave foods and frozen instant foods.

OK Mart convenience stores began cooperation with foodpanda in October last year. Currently, nearly 500 of its stores offer deliveries.

Hi-Life partnered with foodpanda in January and 600 of its stores offer a delivery service, covering 350 food items, including coffee, breakfast, snacks and instant noodles.